PM Gems FAQ

Q. (Mac only). When my students run PM Gems they get the message "PM <color> Fatal Error. The global settings file Gem_PGB.GG is missing, can't be found, or can't be read." However it runs when logged in as Administrator.

A. This is a permissions issue. Log in as Administrator. Find where you installed PM Gems (usually "Applications"). Right-click on the PM <color> folder and choose "Get Info". Under "Sharing and Permissions", change the privilege for "everyone" to "Read only". Open the gear menu at the bottom of the Get Info window and choose "Apply to enclosed items...". Open the PM <color> folder. Right-click on the User_PG* folder (the * could be one of M,R,Y,B,G). Choose "Get Info". Under "Sharing and Permissions, change the privilege for "everyone" to "Read & Write". Open the gear menu at the bottom of the Get Info window and choose "Apply to enclosed items...".

 Q. Clicking the desktop alias loads the wrong level of Gems, and in some cases the wrong application altogether (Mac only).

 A. This is a bug in the software. Download an upgrade or contact Greygum Support for assistance.

 

 Q. Some recorded speech seems to be clipped at the start (Mac only).

 A. This is an ongoing issue with Quicktime. The problem can be solved by matching the appropriate version of PM Gems with your version of Quicktime. Download an upgrade or contact Greygum Support for assistance.

 

 Q. In the writing exercise, selecting blocks of text or positioning the cursor can be incorrect in some cases (Mac only).

 A. This is a bug in the software. Download an upgrade or contact Greygum Support for assistance.
 

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