Fitzroy Talking Readers FAQ



 Q. I'm using Windows 7 or 8 and I get an error message saying that FITZROY.exe cannot start or run due to incompatibility with 64-bit versions of Windows.

 A. You can download a patch here, which corrects this problem.

 Q. I'm using Windows 7 or 8 and I get an error message saying that an OCX file is not registered or missing.

 A. You can download a patch here, which corrects this problem.

 Q. It's hard for children to hear the words clearly when they're using talking stories. If they turn up the volume, it disturbs the rest of the class. What do you suggest?

 A. Many teachers have found that "Walkman"-style headphones are ideal. They confine the sound to the user's ears, which is where it's needed. There are two theories about which kind to get. One says to buy cheap ones that can be replaced when they get damaged; the other says you should buy good quality ones that are strong enough to survive classroom handling.

 Q. Will Greygum Software work on my network?

 A. It's impossible to give an answer that's 100% certain in every case because every network is set up slightly differently to suit local needs. However, all our Mac and Windows software has been designed to work on networks with a minimum of fuss. In most cases it is necessary for write access to be granted to teachers who wish to set preferences, and to students who wish to save their progress. The best approach is to buy the software on 30 days approval (schools only) and, if it doesn't suit your setup, you can return it (in resaleable condition).

 Q. Will the software work under Windows NT (including XP)?

 A. There are a number of versions of NT, some of which do not support 16 bit applications such as existing Greygum and 4Mation versions. We suggest you order the software on approval and try it on your installation. Greygum will be including 32 bit versions on future releases, and these will be announced on this website.

 Q. When I use the Fitzroy Talking Readers on my Mac network, I get the message "File locked or in use." What's the solution to this problem?

 A. This problem can happen with any application on a network, not just the Fitzroy Readers. The solution is to lock the application. Do this by clicking once on the Fitzroy Readers icon, then selecting File/Get Info from the menu bar. Check the "Locked" item at the bottom of the info box, close the box, and it's ready to go.

 Applies to (Windows only) PM, PM USA, PM Canada and Fitzroy Talking Readers:

Q. When I insert the CD, a window appears offering the option of installing the software, but nothing happens when I click on this button (or any of the other buttons).

  A. This is a known problem (our fault) that applies to some versions of the software, and has since been corrected. The fault manifests itself on Windows 2000 and XP, but not on 98 and similar.


The faults affects ONLY the autoplay window  that appears when the CD is inserted - it does not affect the software itself, or the installer. The solution is to ignore the autoplay window: just close it.


Use another method to start installing the software. Any of the following methods can be used:

  • Inspect the CD using "My Computer" or "Windows Explorer", and double-click SETUP.EXE.
  • Click on Start, then Run, type in D:SETUP.EXE (where D is the drive letter of your CD drive) and click on OK.
  • Use Control Panel, Add or Remove Programs, indicate that you want to add a new program from CD, and follow the instructions that appear.

Similarly, don't try to use autoplay window to launch the software. The best method of launching the software is to use the entry in the Start  Programs menu.

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